Refund policy

 

Last updated: October 2, 2026

 

Every item in this store is printed after you order it. Nothing sits in a warehouse waiting for a buyer, which is why this policy is built around getting you into the right garment rather than around sending things back.

 

Free size exchange, 30 days

 

If the size is wrong, we will print the correct one and ship it to you at no cost. One free exchange per order, within 30 days of delivery.

 

You do not need to send the original back. Shipping a printed tee back to us costs more than making a new one, so keep it, pass it on, or give it away.

 

To start an exchange, email info@illi-ai.com with your order number and the size you want instead.

 

Before you order, note that these tees are cut as an oversized fit and run large (EU sizing). If you want a closer fit, order one size down. The fit is described on every product page.

 

Damaged, misprinted or wrong item

 

If your order arrives damaged, misprinted, or is not what you ordered, email us within 30 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or issue a full refund including shipping, whichever you prefer. You do not need to return the item.

 

Lost in transit

 

If tracking shows your order was never delivered, contact us and we will replace it at no cost. If tracking shows it was delivered to the address you entered, we cannot replace it free of charge, but we will help you order again.

 

Wrong or incomplete address

 

Orders ship to the address you enter at checkout. Tell us as soon as you spot a mistake: before production starts we can usually correct it for free. If an order is returned to us because the address was wrong or incomplete, we will reship it once you confirm a corrected address, and you pay the cost of that second shipment.

 

Change of mind

 

Because each item is printed individually for you, we do not refund a change of mind outside the cases above. If something about the product was not clear before you bought it, write to us anyway. We would rather hear it than not.

 

If you are in the European Union or the United Kingdom

 

As a consumer in the EU or the UK you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use that right, email info@illi-ai.com within those 14 days. Where you withdraw for a reason other than a fault in the item, you pay the cost of sending it back and we refund the price of the item. Nothing in this policy limits any right you have under the law where you live.

 

Refund timing

 

Approved refunds go back to the payment method you used. We issue them within 3 business days of approval. How long they take to appear is up to your bank or card issuer, usually up to 10 business days after that. If more time has passed, email us and we will chase it.

 

Contact

 

This store is operated by ILLIAI LLC. For anything in this policy, email us at info@illi-ai.com or write to 17575 Black Rail street, Windermere FL 34786, United States.